Privacy Policy

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. 

1. What personal information do we collect from the people that visit our blog, website or app?
   • When registering on our site you may be asked to enter your name, email address, phone number or other details to help you with your experience.
     
     
2. When do we collect information?
   • We collect information from you when you register on our site, subscribe to a newsletter, Use Live Chat or enter information on our site.
   • We also use cookies when you access our website, to offer you a better user experience, analyse site traffic, and better serve advertising. 
     
     
3. How do we use your information?
   • We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
     • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
     • To administer a contest, promotion, survey or other site feature.
     • To send periodic emails regarding your order or other products and services.
     • To follow up with them after correspondence (live chat, email or phone inquiries)
       
       
4. Deleting your information:
   • Where you have provided personal information through registering as a user of our website and creating an online profile, you may delete your online profile by selecting "Suspend Account" from the edit profile menu and thereafter requested a permanent profile deletion in writing.
   • Further, you can request a copy of all your personal content from our online links prior to suspending the profile.
   • You can, at any time, use the links provided in our newsletters or the online subscription management links, to remove your email address from any of our newsletter subscription lists.
     
     
5. How do we protect your information?
   • We use vulnerability scanning and/or scanning to PCI standards.
   • We use regular Malware Scanning.
   • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
   • In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
   • We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
   • All financial transactions are processed through a gateway provider and are not stored or processed on our servers.
     
     
6. Do we use 'cookies'?
   • We use cookies to:
     • Help remember and process the items in the shopping cart.
     • Help identify you when navigating the various parts of our website
   • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
   • If users disable cookies in their browser:
     • It will turn off some of the features of the site, possibly making the website unusable.
       
       
7. Website analytics
   • Although you may visit the website without providing any personal information, our website servers will in such instances collect the IP address used to access the website.
   • The information on IP addresses is aggregated to measure the number of visits, the average time spent at the website, pages viewed, etc.
   • We may also analyze non­ identifiable traffic data to improve our services, via a third (3rd) party programmes such as Matomo or Google Analytics.
   • We may collect, hold, and use statistical information about website visits to help us improve the website. Such information includes, but is not limited to:
     • Your IP address
     • The search terms you used
     • The pages accessed on our website and the links visitors clicked on
     • The date and time you visited the website
     • The referring website (if any) through which you clicked through to our website; and
     • The type of web browser you use (eg Internet Explorer, Mozilla or Firefox).

      

     The traffic data is aggregated and is not personally identifiable. Our website analysis will also respect any "do not track" setting you might have set on your web browser.

8. Third-party disclosure
   • We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
   • However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
9. Third-party links
   • Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. 
     
     
10. Online Privacy Protection
    • Users can visit our site anonymously.
    • If this privacy policy is changed, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
    • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
    • You will be notified of any Privacy Policy changes:
      • Via email
    • You can change your personal information:
      • By emailing us
      • By calling us
      • By logging in to your account
      • By chatting with us or by sending us a support ticket
        
        
11. How does our site handle Do Not Track signals?
    • We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
      
      
12. Does our site allow third-party behavioral tracking?
    • It's also important to note that we do not allow third-party behavioral tracking.